Our delivery terms
The information below explains how Artizana currently works. The arrangements for your selection will be clarified when we speak.
Destinations & costs
Include your country, city and postal code in your enquiry. Our team will confirm the available delivery options and the costs for your selection before you place an order.
Costs must be confirmed for each enquiry: free delivery and flat rates do not apply unless confirmed.
Preparation & delivery times
Delivery times depend on the availability of the pieces and the destination. Any preparation requirements and shipping arrangements should be clarified with our team before your order is confirmed.
If your project has a specific deadline, mention it in your first message so we can check what is possible together.
Following up on your enquiry
To check the progress of your enquiry or clarify shipping arrangements, contact our team with the pieces concerned and details of your previous correspondence.
Check that the contact details and address you provide are complete. If anything changes, let us know as soon as possible.
Receiving your pieces
When your pieces arrive, take a moment to examine the packaging and the pieces. If you notice any damage or issue, contact our team with a description and, if possible, photographs.
Where possible, keep the packaging and any information that may help us review your enquiry.
Returns & support
Return arrangements and final terms are shared before the sale. If you have any questions after receiving your pieces, contact our team to discuss your situation.
Before returning a piece, ask for the applicable arrangements and the address to use.
To clarify before you order
Preparing your enquiry
A few details help us give you a precise answer.
- The names or references of the pieces
- Your preferred quantities
- The country, city and postal code
- Any deadline or access restrictions, if relevant